IVR Solution

The heart of our IVR Solution is the easy-to-use, drag-and-drop questionnaire builder. This feature enables Solidaridad's team to formulate audio-based questionnaires quickly and easily, eliminating technical difficulties. The system then auto-dials scheduled calls to about 50,000 farmers, presenting the prepared questions. Each farmer responds using the keys on their phone, and these responses are captured for further analysis and report generation.

The IVR solution is designed to boost stakeholder engagement by ensuring a seamless interaction experience. With its capacity to manage numerous concurrent calls, the IVR solution ensures that every caller is attended to promptly, eliminating long waiting times.

The system can route calls to appropriate departments or provide pre-recorded responses for commonly asked questions, ultimately enhancing efficiency and improving stakeholder satisfaction.

Once the responses are gathered, the system processes and displays the data in an easily comprehensible manner. Using the data gathered from these IVR surveys, Solidaridad can create detailed reports and charts that help them better understand the needs of the farmers and make data-driven decisions.

By automating this complex data collection and analysis process, we've enabled Solidaridad to focus more on what they do best – supporting farmers to enhance productivity and sustainability.

Axon Information Systems designed the Solidaridad IVR with future upgrades in mind, ensuring that the system remains relevant and effective as technology and user needs evolve. The future-ready design anticipates potential enhancements and additions, allowing for seamless upgrades when the need arises. This commitment to forward-thinking and adaptable design underscores Axon's dedication to delivering solutions that not only meet the needs of the present but also set the foundation for future growth and progress.

In summary, the IVR, as part of the broader SLMS developed by Axon Information Systems, demonstrates a blend of technological innovation, user-focused design, and future-ready planning. This solution has not only streamlined the complex process of student loan management in Ghana but also set the stage for future enhancements and growth. Axon's commitment to providing such versatile and effective solutions stands as a testament to its dedication to driving transformation through innovative technology.